Terms of Business

The Boardwalk Holiday Services Direct S.L.

These General Terms of Business apply to the contracts between the users of www.tbw.network comand the suppliers of tours etc.

Acceptance of Bookings

The supplier only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.

Truthful Information

The information provided on the TBW Network booking platform must be truthful. The supplier reserves the right to cancel bookings when incorrect information has been provided. In this case, the price paid cannot be refunded.

Arrival at venue, and compliance with rules

You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.

Conditions of Participation

You are personally responsible for compliance with any conditions of participation. The provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid cannot be refunded.

Binding Nature of Inquiry

The contract between you and the provider is concluded when the suppliers accepts your booking request. By booking a tour or other activity, you are submitting a binding offer to the supplier, to which you are bound for 5 working days. If the supplier accepts your offer within this period, the contract is definitely concluded. You will be notified via e-mail.


Your credit card will be charged upon booking. If the provider does not accept your booking, the charged amount will be credited back.

Disclaimer on Right of Withdrawal

In case that the applicable law for the contract between you and the supplier grants a right of cancellation in favor of you, you waive that right, to the extent permitted by law.

Personal Responsability for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.

Unpaid Services

If you do not pay for the booked service or revoke the payment, your claim to the service benefits will be omitted. This will be regarded as a cancellation and cancellation charges will apply according to section 11.

Exchange of Messages

All communication between you and the supplier must be made through the TBW Network booking platform. For this purpose, solely the forms provided by TBW Network are to be used. Messages, which are not handled through the TBW Network booking platform or via the forms provided for that purpose, cannot be accepted by the supplier and they carry no legal effect.

Cancellation Policy

If you cancel the activity, the cancellation policy on the TBW Network voucher is authoritative. We advise the customer to carefully read the information on the TBW Network voucher. If there is no cancellation policy stated on the TBW Network voucher, the following cancellation charges will be levied by the supplier of the services: o Up to 4 days before begin of the activity: full refund o 3-0 days before begin of the activity or no-show: no refund You reserve the right to demonstrate that the supplier suffered a smaller loss through the cancellation, than indicated by these rules. The refund will be made within 20 working days by crediting the credit card used. If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.

Extraordinary Cancellation

The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult. This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

Exclusion from Participation

The supplier has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.

Program Changes

The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.

Other Conditions

Further conditions or alternative rules can be found on the respective product pages.

Time Zone

For time and date calculations, the time zone of the supplier shall apply.

Liability of the supplier of the tour or touristic service

The supplier of the tour or touristic service is liable according to applicable law. The liability is excluded to the extent permitted by applicable law.

Changes of these General Terms of Business

These Terms of Business are subject to change without prior notice. The terms that are valid at the time of each booking shall apply. The user has no claim that future bookings be completed under existing conditions.

Applicable Law

The legal relationship between users and suppliers of services shall be in each case governed by the applicable law.

The Boardwalk Holiday Services Direct S.L.
NIF: B76645431
Calle Lújan Pérez 22, Local A
38670 Adeje, Tenerife, España
Tel & WhatsApp : 0034-922711988

email : info@tbwnet.com